Privacy Policy

1. Information we collect

When you contact us through our support form, we collect the details you provide: your name, an email address or phone number, your device type, whether you are a new or existing customer, and your message. We may also collect account details needed to set up and support your service.

2. How we use your information

We use your information to respond to your requests, set up and support your service, process plan payments, and communicate with you about your account. We do not sell your personal information.

3. Legal basis for processing

Where applicable law requires it, we process your information to perform our service to you, to comply with legal obligations, and based on our legitimate interest in operating and improving the service.

4. Sharing your information

We share information only as needed to provide the service and where required by law. In practice that means: our website hosting provider transmits your support-form submission to us; the email service where we receive support messages (Google Gmail) processes those messages; and if you use a payment method, the payment processor handles those details. Third-party applications and devices you use are governed by their own privacy policies.

5. Cookies, analytics & embedded content

This website is designed to work without non-essential tracking cookies. If analytics is added in the future, we will use privacy-respecting settings and update this policy to describe what is collected.

Embedded video

Our setup tutorial video is hosted by YouTube and embedded in privacy-enhanced mode (youtube-nocookie.com). Nothing loads from YouTube until you press play. If you choose to play the video, Google/YouTube receives information such as your IP address and may store data on your device, as described in Google's privacy policy.

6. Data retention

We keep your information only as long as needed to provide support and meet legal or accounting obligations, then delete or anonymize it.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, or to object to certain processing. To make a request, contact us using the details below.

8. Security

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

Our service is intended for adults. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the current version.

11. Contact

To ask about this policy or exercise your rights, reach us through the support form.